A non-threatening way to get to know and bond with your colleagues, whether you are together daily or are in separate departments working for the same organisation. The day will involve a number of enjoyable and thoughtful activities which stimulate and explore team spirit and bonding as well as developing communication skills. The day aims to allow the participants to experience contributing to team goals whilst still maintaining a sense of self. This workshop is often used as a fun ‘Away Day’. There is NO role play. The day involves sketches, pairs and group work.

Aim

To develop a sense of team rapport, dissolve group barriers and create the foundation for good teamwork.

Objectives

By the end of the workshop participants should:

• Understand the impact of their actions on others.
• Experience teams working well together.
• Identify and understand where teams sometimes go wrong.

Team Working

What makes a team work efficiently? A look at how teams work , including techniques for managing and maximising the skills of the people in your team. The group will also be involved in team activities and will experience what it is like when a team is working well together. There is NO role play.

Aim

To explore what behaviours contribute to enabling a team to work effectively and efficiently.

Objectives

By the end of the workshop participants should:

• Know how their particular skills can uniquely contribute to their team.
• Understand how others with very different skills contribute to the team.
• Be able to diffuse differences and conflict, which may arise in a team environment.
• Be able to utilise the various skills of team members to achieve the team goals.
  

Rapport as an Art Form

A fascinating look at how to build relationships and trust quickly, authentically and solidly. The workshop focuses on a series of exercises looking, in depth, at body language, vocal tone and word use. You will leave knowing which communication strategies work within the first couple of minutes and which do not. There is NO role play.

Aim

To learn to utilise rapport to enrich all your communications and relationships.

Objectives

By the end of the workshop participants should be able to:

• Recognise the elements of good rapport and know why and when it is essential.
• Understand and use body language to create rapport.
• Understand how the importance of vocal tone, pitch and volume in building rapport.
• Use rapport to help disable situations of conflict.

Conflict Resolution/Dealing with Difficult Situations

Using similar techniques to a communication skills workshop, we look at aggression and assertion in males and females and tackle many of the staff and customer, client or patient relationship problems that can occur. The day involves enjoyable and thoughtful activities that explore communication skills and conflict resolution in a practical way. We look at the power of body language and vocal control and the importance of understanding as the foundation of conflict resolution. The group is encouraged to evaluate constantly how the skills learnt can be transferred into the workplace. A range of exercises will be used to embed the learning and t he day is interactive, however, there is NO role play.

Aim

To understand the elements of conflict and explore strategies for dissolving it.

Objectives

By the end of the workshop participants should:

• Realise the importance of understanding as the foundation of conflict resolution.
• Be able to utilise body language and voice control to help resolve active and passive conflict.
• Understand strategies for influencing people with different viewpoints.

Leadership

A variety of exercises and sketches that explore leadership skills and styles and the relationship between leadership and emotional intelligence. During this workshop we also incorporate goal setting and motivation techniques. There is NO role play.

Aim

To explore the many practical aspects of leadership.

Objectives

By the end of the workshop participants should:

• Understand the most successful leadership styles.
• Know how to use feedback and goal setting to motivate their team.
• Understand how important emotional intelligence is for leadership.
• Be able to utilise a range of proven leadership skills.

How to Motivate your Team

A highly stimulating day that takes a very practical approach to discovering what motivates your staff, how you can set compelling and achievable goals with them, and how to ensure that the feedback you give further energises them. Participants will need to contribute but there is no role play — only enjoyable and thoughtful activities to stimulate the mind.

Aim

To explore strategies to revitalise and focus your team.

Objectives

By the end of the workshop participants should:

• Know what builds team spirit and understand how to generate it.
• Recognise and understand the importance of positive feedback.
• Have explored the role of goal setting for team members.
• Have gained the skills needed to provide motivation to their staff.

Customer Satisfaction

A workshop devised around gaining insight into the needs, expectations and values of customers, clients or patients.

Aim

To understand how listening, tone of voice and status affect how customers, clients or patients feel.

Objectives

By the end of the workshop participants should:

• Have developed their listening skills.
• Have explored how tone of voice can contribute to and support better communication.
• Be able to assess how a customer feels in order to assure customer satisfaction.
• Have an insight into the subtle effects of status interactions and how they affect people.

Relationships and Support

Particularly useful for team development or for a practice or team that is experiencing team-working problems. This workshop can also focus on how you might build the confidence of team members or individuals. The human mind works on many levels and Cascade utilises many of these untapped resources to build trust and open channels for communication, thus facilitating understanding between people.

Aim

To explore relationships and support at work and understand what effect they have on a team.

Objectives

By the end of the workshop participants should:

• Know how important their work relationships are.
• Have strategies for building relationships at work.
• Understand what support they need to do their jobs successfully.
• Know when and how to support their colleagues.